| 1. How much does it cost to attend the trade events in Philadelphia? |
| A. Expo admission is free online for qualified registrants. A $55 fee applies for all others. Online registration is available throughout event days. Click here for a copy of our admission policies. |
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| 2. Is there a way that I can check if my registration has been confirmed on your web site? |
| A. Yes. If you received an email or faxed registration confirmation with a barcode at the top, you are officially registered. If you cannot locate your email confirmation, visit the registration page and click on 'Edit Registration.' Enter the email address and password you supplied when you registered, and resubmit your registration to receive a new email confirmation. |
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| 3. I know I faxed/mailed my registration in at the very last minute, but how can I get my badge besides waiting in line at the event? |
| A. Regrettably, because you registered after the pre-registration deadline, there isn’t enough time to produce your badge and mail it to you before the event begins. However, it only takes seconds to print your badge once you are in our database and we have a Pre-Registered desk on-site just for people needing only to make corrections to their badge or to get their badge printed. |
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| 4. I registered online and received a confirmation with a barcode. What do I do now? |
| A. If you do not receive your badge in the mail prior to the event, bring your printed confirmation to any Express Registration desk and get your badge printed instantly. |
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| 5. How do I get a detailed list of exhibitors for the event? |
| A. We suggest you book mark our event web site address and return to it often during the weeks leading up to the event dates. The information on the web site is constantly updated and reflects new exhibiting companies that have joined our expo. |
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| 6. What is my EXHIBITOR username and password for online exhibitor registration? |
| A. You may locate your username and password in your Exhibitor Welcome E-mail. If you are unable to locate your username and password, please email exhibitors.passwords@ubm.com or call 310/996-9413. |
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| 7. How long does it take to receive a confirmation for my registration? |
| A. Providing you included your correct e-mail address on the registration form, you will receive a confirmation via e-mail within 24 hours. Faxed confirmations take two or three days. |
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| 8. What if I do not pre-register for the expo? |
| A. Then you must bring some printed event material to the event, or you will be charged the on-site expo only registration fee ($55) in order to register on-site. If you pre-register, or bring event material with you, on-site registration is FREE for qualified registrants. Online registration is available throughout event days. |
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| 9. What if I do not pre-register for the conferences? |
| A. Then you will have to pay the higher on-site rates. And you run the risk of the session you are interested in being sold out. |
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| 10. How far in advance do I have to register to guarantee that I receive my badge in advance? |
| A. The earlier the better, but no badges can be sent to registrants who register after the April 29, 2012 pre-registration deadline has passed. For those who register prior to the pre-registration deadline, we try our best to get every badge mailed out in advance. It is important that on all pre-printed and online registrations that the mailing information you provide is legible and correct, since badges produced for registrants with incomplete or wrong information are always returned to us. If you do not receive your badge in advance, you can conveniently pick it up at our Pre-Registered desk at our event at no charge. |
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| 11. Why is the cancellation date for the conference so early on? |
| A. The cancellation deadline for the conference is May 4, 2012. The request for cancellation needs to be made in writing; received prior to the cancellation deadline; and a $100 processing fee will be deducted from your total registration fee - if you are eligible for the credit. Since we are aware that reasons beyond the control of the registrant might arise preventing them from attending their chosen sessions, we do welcome a replacement participant to attend. If you have been mailed your conference badge, it will need to be surrendered in order to make a new one for your replacement. There is a $50 fee for transferring your registration to another person. No registration credits may be transferred to other events. No refunds will be given past the cancellation deadline. No Exceptions. |
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| 12. How do I cancel conference registrants and replace them with someone else? |
| A. Prior to the event opening you must write or fax us notifying us of the change. Or, the replacement person may come to the Pre-Registered desk in the Registration area at the event and have a badge produced. You must bring with you the person’s badge that you are replacing and who is no longer coming to the event. There is a $50 fee for transferring your registration to another person. |
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| 13. Why can’t I get a partial conference refund? |
| A. A partial conference refund is available IF the cancellation request is made in writing prior to the May 4, 2011 cancellation deadline. All but $100 will be credited back to you, unless you notify us after the cancellation deadline, at which time your only option is to send someone else in your place. No refunds will be issued after the cancellation deadline. |
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| 14. Why is the early bird conference fee offered only for a limited time? |
| A. The early bird fee is designated as an incentive for people to register for the conferences early. The benefit of signing up early as a conference registrant, in addition to paying a substantially reduced price, is that you receive your badge in the mail. |
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| 15. Can I attend the morning conference session and send someone else to the afternoon conference session in my place? |
| A. No. Conference registrations/badges may not be shared. |
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| 16. Is there a group conference discount? |
| A. Yes, we offer a special 'Group discount' rate. for detailed information, please calll our conference department at 310/996-9435. |
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| 17. Is there a charge for a replacement badge? |
| A. No. A replacement badge can be printed at the Pre-Registered desk in the Registration area with proper identification free of charge. |
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| 18. How do I get a correction on my badge? |
| A. A correction on the badge can be made at the event. Please bring the original badge with you to the Pre-Registered desk in the Registration area on-site, and a new one will be produced for you. There is no charge to have your badge corrected and reprinted. |
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| 19. How do I get on the mailing list for next year’s expo? |
| A. If you attended this year’s event, you will be on our mailing list and you will receive materials regarding next year’s event when they become available. If you would like to be added to the mailing list for our other events, please visit our web site at www.canontradeshows.com and click on the specific event(s) you are interested in and complete the inquiry form for that event. We will add your name to that event’s mailing list. |
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| 20. Can I bring my child to the expo? How about a well-trained pet? |
| A. For safety, insurance and security reasons, no one under the age of 18 is permitted in the expo halls or conference meeting rooms at our event. There are no childcare services available on-site. Only utility animals for the physically challenged are permitted. Please contact us at 310/445-4200 if you are handicapped and require special assistance in order to attend our event. |
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| 21. Can you recommend a hotel and/or good restaurant? |
| A. Please click here for information and room rates for the event hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local restaurant and ratings information. |
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| 22. Will free food and beverages be available at the event? |
| A. Free food and beverages will not be available at the event. You may purchase refreshments and luncheon items at the facility concession stands. (Coffee breaks are included in conference registrations only.) |
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| 23. Where can I get a detailed list of the event attendees? |
| A. Attendee lists are available on a rental basis through a third-party mailing house only. Additionally, they are available only to participating exhibitors on a pre-event basis for event promotions. For companies who would like to review an attendee list, which contains company name and title, for the purposes of evaluating future event participation, please contact Rita Meno for more details at 972/863-9241 or e-mail rita.meno@ubm.com. |
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| 24. If I attended the event last year do I need to register again for this year’s event? |
| A. Yes. We start a new database for every event, every year. You must pre-register for every event you plan to attend. We do not "carry over" registrations from event to event or year to year. |
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