Frequently Asked Questions (FAQs)
Registration
- How much does it cost to attend the expo?
- If I attended the show last year do I need to register again for this year's show?
- How far in advance do I have to register to guarantee that I receive my badge in advance?
- What if I do not pre-register for the expo?
- Can I check if my registration has been confirmed on your website?
- I registered last minute, how can I get my badge besides waiting in line at the show?
- How long does it take to receive my registration confirmation?
- I registered online and received a confirmation with a barcode. What do I do now?
- Is there a charge for a replacement badge?
- How do I get a correction on my badge?
- What is my EXHIBITOR username and password for online exhibitor registration?
Conference
- What if I do not pre-register for the conference?
- Why is the early bird conference fee offered only for a limited time?
- Can I attend the morning conference session and send someone else to the afternoon conference session in my place?
- Is there a group conference discount?
- Can I cancel my conference registration?
- Why can't I get a partial conference refund?
- How do I cancel conference registrants and replace them with someone else?
All Other Questions
- How do I get a detailed list of exhibitors for the event?
- How do I get a detailed list of the event attendees?
- How do I get on the mailing list for next year's expo?
- How can I be removed from the mailing list?
- Can you recommend a hotel and/or good restaurant?
- Where should I park?
- Will free food and beverages be available at the show?
- I will require an invitation letter in order to obtain my visa to enter the United States. What do I need to do?
- Can I bring my small child to the expo? How about a well-trained pet?
Registration
- How much does it cost to attend the expo?
- If I attended the show last year do I need to register again for this year's show?
- How far in advance do I have to register to guarantee that I receive my badge in advance?
- What if I do not pre-register for the expo?
- Can I check if my registration has been confirmed on your website?
- I registered last minute, how can I get my badge besides waiting in line at the show?
- How long does it take to receive my registration confirmation?
- I registered online and received a confirmation with a barcode. What do I do now?
- Is there a charge for a replacement badge?
- How do I get a correction on my badge?
- What is my EXHIBITOR username and password for online exhibitor registration?
Expo admission is free online for qualified registrants. A $55 fee applies to all others. Online registration is available throughout show days.
Yes. We start a new database for every show, every year. You must re-register for every show you plan to attend. We do not "carry over" registrations from show to show or year to year.
Badges will not be mailed prior to the show. Bring proof of your registration to the show with you to receive your badge.
You can register on-site and you will be charged the on-site expo only registration fee ($55). If you pre-register with a promo code, or bring show materials with you, on-site registration is FREE for qualified registrants. Online registration is available throughout show days.
Yes, you can view/update your registration information by returning to the registration website and completing the “Existing Registration” section.
Badges will not be mailed prior to the show. Bring proof of your registration with you to any Express Registration desk to get your badge printed instantly.
After registering online, an email confirmation should be received within 24 hours.
Bring your printed confirmation to any Express Registration desk at the event and get your badge printed instantly.
No. A replacement badge can be printed at the Pre-Registered desk in the Registration area with proper identification free of charge.
A correction on the badge can be made at the show. Please go to the Pre-Registered desk in the Registration area on-site, where corrections can be made and one will be printed for you. There is no charge to have your badge corrected and reprinted.
You may locate your username and password in your Exhibitor Welcome E-mail. If you are unable to locate your username and password, please email exhibitors.passwords@ubm.com or call 310/996-9413.
Conference
- What if I do not pre-register for the conferences?
- Why is the early bird conference fee offered only for a limited time?
- Can I attend the morning conference session and send someone else to the afternoon conference session in my place?
- Is there a group conference discount?
- Can I cancel my conference registration?
- Why can't I get a partial conference refund?
- How do I cancel conference registrants and replace them with someone else?
If you do not pre-register you will have to pay the higher on-site rates. Also, you run the risk of the session you are interested in being sold out.
The early bird fee is designated as an incentive for people to register for the conferences early. The benefit of signing up early as a conference registrant, in addition to paying a substantially reduced price, is that you guarantee your spot in your desired session.
No. Conference registrations/badges may not be shared.
Yes, we offer a 20% discount off standard rate for groups of four or more. You must register and pay for the conference at the same time. Call 310-996-9435 to register.
The cancellation deadline for the conference is March 11, 2013. The request for cancellation needs to be made in writing; received prior to the cancellation deadline; and a $100 processing fee will be deducted from your total registration fee - if you are eligible for the credit. Since we are aware that reasons beyond the control of the registrant might arise preventing them from attending their chosen sessions, we do welcome a replacement participant to attend. There is a $50 fee for transferring your registration to another person. No registration credits may be transferred to other shows. No refunds will be given past the cancellation deadline. No Exceptions.
A partial conference refund is available IF the cancellation request is made in writing prior to the March 11, 2013 cancellation deadline. All but $100 will be credited back to you, unless you notify us after the cancellation deadline, at which time your only option is to send someone else in your place. No refunds will be issued after the cancellation deadline.
A. Prior to the show opening you must write or fax us notifying us of the change. Or, the replacement person may come to the Pre-Registered desk in the Registration area at the event and have a badge produced. There is a $50 fee for transferring your registration to another person.
All Other Questions
- How do I get a detailed list of exhibitors for the event?
- How do I get a detailed list of the event attendees?
- How do I get on the mailing list for next year's expo?
- How can I be removed from the mailing list?
- Can you recommend a hotel and/or good restaurant?
- Where Should I park?
- Will free food and beverages be available at the show?
- I will require an invitation letter in order to obtain my visa to enter the United States. What do I need to do?
- Can I bring my child to the expo? How about a well-trained pet?
The exhibitor list is posted on each show website, select your show of interest from the "Co-located Events" tab above. We suggest you bookmark the event website and return to it often during the weeks leading up to the show dates. The information on the website is updated often and reflects new exhibiting companies that have joined our expo.
If you are interested in exhibiting and would like to know more about our attending audience, please contact the show sales rep. Contact info can be found on the Interested in Exhibiting page of each show. If you are a current exhibitor and would like to participate in a pre-show mailing opportunity, please look for the Mailing List Rental or Send an Email links on the show promotions pages.
If you register for one of our shows, you will be added to the mailing list for that particular event and will receive information regarding next year's show as it becomes available. If you would like to be added to the mailing list for our other events, complete the online registration inquiry form for that event. Visit www.UBMCanonEvents.com for a complete list of all events. To be removed from our mailing list, please email TS.Publicity@ubm.com and specify show(s) from which you would like to be removed.
To be removed from our mailing list, please email TS.Publicity@ubm.com and specify show(s) from which you would like to be removed.
Please click here for information and special room rates for the official show hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local restaurant and ratings information.
Please click here for parking information. Additional travel information can be found under the "Travel Information" tab at the top of this and each co-located event website.
Free food and beverages will not be available at the show. You may purchase refreshments and luncheon items at the facility concession stands. (Coffee breaks are included in conference registrations only.)
Requests for a visa invitation letter are available during the registration process. The request deadline is May 20, 2013.
For safety, insurance and security reasons, no one under the age of 18 is permitted in the expo halls or conference meeting rooms at our show. There are no childcare services available on-site. Only utility animals for the physically challenged are permitted. Please contact us at 310/445-4200 if you are handicapped and require special assistance in order to attend our event.