FAQs  
  1. How much does it cost to attend the trade shows in Orlando?
  2. Is there a way that I can check if my registration has been confirmed on your web site?
  3. I know I faxed/mailed my registration in at the very last minute, but how can I get my badge besides waiting in line at the show?
  4. I registered online and received a confirmation with a bar code. What do I do now?
  5. How do I get a detailed list of exhibitors for the show?
  6. What is my EXHIBITOR user name and password for online exhibitor registration?
  7. How long does it take to receive a confirmation for my registration?
  8. What if I do not pre-register for the expo?
  9. What if I do not pre-register for the conference?
  10. How far in advance do I have to register to guarantee that I receive my badge in advance?
  11. Why is the cancellation date for the conference so early on?
  12. How do I cancel conference registrants and replace them with someone else?
  13. Why can't I get a partial conference refund?
  14. Why is the early bird conference fee offered only for a limited time?
  15. Can I attend the morning conference session and send someone else to the afternoon conference session in my place?
  16. Is there a group conference discount?
  17. Is there a charge for a replacement badge?
  18. How do I get a correction on my badge?
  19. How do I get on the mailing list for next year's expo?
  20. Can I bring my small child to the expo? How about a well-trained pet?
  21. Can you recommend a hotel and/or good restaurant?
  22. Will free food and beverages be available at the show?
  23. Where can I get a detailed list of the show attendees?
  24. If I attended the show last year do I need to register again for this year's show?
  25. I will require an invitation letter in order to obtain my visa to enter the United States. What do I need to do?

Q. How much does it cost to attend the trade shows in Orlando?
A. Expo admission is free online for qualified registrants. A $45 fee applies for all others. Online registration is available throughout show days. Click here for a copy of our admission policies.
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Q. Is there a way that I can check if my registration has been confirmed on your web site?
A. Yes. If you received an email or faxed registration confirmation with a barcode at the top, you are officially registered. If you cannot locate your email confirmation, visit the registration page and click on 'Edit Registration.' Enter the email address and password you supplied when you registered, and resubmit your registration to receive a new email confirmation.
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Q. I know I faxed/mailed my registration in at the very last minute, but how can I get my badge besides waiting in line at the show?
A. Regrettably, because you registered after the pre-registration deadline, there isn’t enough time to produce your badge and mail it to you before the show begins. However, it only takes seconds to print your badge once you are in our database and we have a Pre-Registered desk on-site just for people needing only to make corrections to their badge or to get their badge printed.
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Q. I registered online and received a confirmation with a bar code. What do I do now?
A. If you do not receive your badge in the mail prior to the show, bring your printed confirmation to any Express Registration desk and get your badge printed instantly.
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Q. How do I get a detailed list of exhibitors for the show?
A. We suggest you book mark our show web site address and return to it often during the weeks leading up to the show dates. The information on the web site is constantly updated and reflects new exhibiting companies that have joined our expo.
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Q. What is my EXHIBITOR username and password for online exhibitor registration?
A. You may locate your username and password in your Exhibitor Welcome E-mail. If you are unable to locate your username and password, please email exhibitors.passwords@ubm.com or call 310/996-9413.
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Q. How long does it take to receive a confirmation for my registration?
A. Providing you included your correct e-mail address on the registration form, you will receive a confirmation via e-mail within 48 hours. Faxed confirmations take two or three days.
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Q. What if I do not pre-register for the expo?
A. Then you must bring some printed show material to the show, or you will be charged the on-site expo only registration fee ($45) in order to register on-site. If you pre-register, or bring show material with you, on-site registration is FREE for qualified registrants. Online registration is available throughout show days.
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Q. What if I do not pre-register for the conference?
A. Then you will have to pay the higher on-site rates. And you run the risk of the session you are interested in being sold out.
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Q. How far in advance do I have to register to guarantee that I receive my badge in advance?
A. The earlier the better, but no badges can be sent to registrants who register after the February 18, 2011 pre-registration deadline has passed. For those who register prior to the pre-registration deadline, we try our best to get every badge mailed out in advance. It is important that on all pre-printed and online registrations that the mailing information you provide is legible and correct, since badges produced for registrants with incomplete or incorrect information are always returned to us. If you do not receive your badge in advance, you can conveniently pick it up at any Pre-Registered desk at our show at no charge.
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Q. Why is the cancellation date for the conference so early on?
A. The cancellation deadline for the conference is March 4, 2011. The request for cancellation needs to be made in writing; received prior to the cancellation deadline; and a $100 processing fee will be deducted from your total registration fee - if you are eligible for the credit. Since we are aware that reasons beyond the control of the registrant might arise preventing them from attending their chosen sessions, we do welcome a replacement participant to attend. If you have been mailed your conference badge, it will need to be surrendered in order to make a new one for your replacement. There is a $50 fee for transferring your registration to another person. No registration credits may be transferred to other shows. No refunds will be given past the cancellation deadline. No Exceptions.
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Q. How do I cancel conference registrants and replace them with someone else?
A. Prior to the show opening you must write or fax us notifying us of the change. Or, the replacement person may come to the Pre-Registered desk in the Registration area at the show and have a badge produced. You must bring with you the person’s badge that you are replacing and who is no longer coming to the show. There is a $50 fee for transferring your registration to another person.
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Q. Why can't I get a partial conference refund?
A. A partial conference refund is available IF the cancellation request is made in writing prior to the March 4, 2011 cancellation deadline. All but $100 will be credited back to you, unless you notify us after the cancellation deadline, at which time your only option is to send someone else in your place. No refunds will be issued after the cancellation deadline.
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Q. Why is the early bird conference fee offered only for a limited time?
A. The early bird fee is designated as an incentive for people to register for the conferences early. The benefit of signing up early as a conference registrant, in addition to paying a substantially reduced price, is that you receive your badge in the mail.
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Can I attend the morning conference session and send someone else to the afternoon conference session in my place?
A. No. Conference registrations/badges may not be shared.
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Q. Is there a group conference discount?
A. Yes, we offer a special “Buy Three Get One Free” rate. If three people from your company register for the conference then the fourth registration of equal or lesser value is complimentary. All four forms must be received at the same time.
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Q. Is there a charge for a replacement badge?
A. No. A replacement badge can be printed at any Pre-Registered desk in the Registration area with proper identification free of charge.
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Q. How do I get a correction on my badge?
A. A correction on the badge can be made at the show. Please bring the original badge with you to any Pre-Registered desk in the Registration area on-site, and a new one will be produced for you. There is no charge to have your badge corrected and reprinted.
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Q. How do I get on the mailing list for next year’s expo?
A. If you attended this year’s show, you will be on our mailing list and you will receive materials regarding next year’s show when they become available. If you would like to be added to the mailing list for our other shows, please visit our web site at www.canontradeshows.com and click on the specific shows(s) you are interested in and complete the inquiry form for that show. We will add your name to that show’s mailing list.
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Q. Can I bring my child to the expo? How about a well-trained pet?
A. For safety, insurance and security reasons, no one under the age of 18 is permitted in the expo halls or conference meeting rooms at our show. There are no childcare services available on-site. Only utility animals for the physically challenged are permitted. Please contact us at 310/445-4200 if you are handicapped and require special assistance in order to attend our event.
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Q. Can you recommend a hotel and/or good restaurant?
A. Please click here for information and room rates for the show hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local restaurant and ratings information.
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Q. Will free food and beverages be available at the show?
A. FREE food and beverages will not be available at the show. You may purchase refreshments and luncheon items at the facility concession stands. (Coffee breaks are included in conference registrations only.)
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Q. Where can I get a detailed list of the show attendees?
A. Attendee lists are available on a rental basis through a third-party mailing house only. Additionally, they are available only to participating exhibitors on a pre-show basis for show promotions. For companies who would like to review an attendee list, which contains company name and title, for the purposes of evaluating future show participation, please contact Rita Meno for more details at 310/996-9415 or e-mail rita.meno@ubm.com.
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Q. If I attended the show last year do I need to register again for this year’s show?
A. Yes. We start a new database for every show, every year. You must pre-register for every show you plan to attend. We do not “carry over” registrations from show to show or year to year.
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Q. I will require an invitation letter in order to obtain my visa to enter the United States. What do I need to do?
You will be able to request an invitation letter during the online registration process.
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