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What is a webinar?
A webinar is an interactive seminar conducted over the Internet. Participants will hear the presenter through a telephone conference call while viewing the visual presentation through a web-based interface. Due to the large audience, attendees are placed on mute, but have the ability to submit questions via text.
I would like to attend a webinar. How do I register?
You may register online. Please visit https://www.eventbuilder.com/mdmwebinars and choose the webinar you would like to sign up for. Follow the instructions provided.
What is Eventbuilder?
Eventbuilder is the online event service used for the MDMWebinars.com attendee registration process. EventBuilder provides customer care to anyone needing advanced technical assistance.
What is Live Meeting?
Live Meeting is a Web conferencing platform that we use to allow individuals to connect with one another through the use of a telephone, computer, and the internet.
I can’t attend the live webinar. Can I listen to a recording instead?
For your convenience, a recording of the webinar will be accessible 24/7. Simply visit https://www.eventbuilder.com/advanced-mfgwebinars, click on On-Demand events located on the left panel, and scroll to find the event you want to view. Recordings are usually available 24 hours after the live event has concluded.
Am I limited to the number of times I listen to the recording?
Our webinar collection is available for unlimited use.
This is my first time attending a webinar. What do I need to install?
You must have the necessary tools installed on your computer before you can attend a Live Meeting webinar. Visit http://www.encounter.net/systemtest to perform a system check. You may be prompted to install Microsoft Live Meeting, which should only take a few moments to complete.
What format are the webinar recordings saved in?
Recordings are saved in WMV format (Windows Media Video)
I’d like to view a pre-recorded event. What are the system requirements for playing WMV files?
In order to view a pre-recorded event, your computer must have the ability to play WMV files. Most PCs are pre-installed with Windows Media Player (WMP).
For those with a Macintosh computer, you can have access to WMV files simply by downloading Windows Media Player from the following site: http://www.microsoft.com/windows/windowsmedia/player/mac/default.aspx. Once WMP is downloaded, just follow the prompts and install it. Then launch the software to easily view and listen to WMV files.
For those with a PC, go to:
For Windows Media Player 10, click: http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx
For Windows Media Player 11, click: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
I found the course materials/visual aids very helpful. Can I access them somewhere?
- If you attended a live webinar, a copy of the slides were sent to you via email.
- If you attended the recorded webinar, you would have been prompted to download a copy of the course materials during the registration process. Log into your Eventbuilder account to revisit the course materials page.
What is the customer service phone number?
For general inquiries and basic technical assistance, call 310-996-9431.
For advanced technical assistance including problems registering or connecting, call 800-290-5900.
For Webinar Sponsorship inquiries, please contact us at (310) 996-9431 or e-mail melanie.cruz@cancom.com.
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